Our Safety and Well-Being Promise builds upon Manoir Hovey’s already high standards of housekeeping, food & beverage and overall hygiene.
Manoir Hovey uses the highest-grade cleaning products and enhanced safety protocols are currently in place. The goal with the Safety and Well-Being protocol is to serve as both an assurance and a promise that the well-being and safety of our guests and team members is our number one priority.
Our Safety and Well-Being Promise focuses on three key pillars:
Prevention. Cleanliness. Reducing Contact.
During your stay, you will experience a heightened focus throughout the entire hotel – public areas, guest rooms, restaurants, bars and outlets.
Upon arrival, you will be welcomed by a member of our guest services team who will assist you with your check-in process and answer any questions you may have regarding Manoir Hovey’s new safety and sanitary measures.
An express departure will be explained eliminating the need to come to the reception desk. Invoices will be sent by email to limit contact.
MASKS
Following the governmental recommendations of Quebec's public health, it is no longer mandatory to wear a mask in many closed or partially closed indoor settings as of May 14, 2022. The choice to wear a mask remains at the discretion of everyone. Masks are available on-demand for all guests at the reception.
PLEXI-SHIELD PROTECTIVE BARRIER T RECEPTION
A shield protector has been added to the reception desk and will be added to other areas when and if deemed necessary or recommended by Public Health.
SANITATION AND DISINFECTION TECHNOLOGY
Electrostatic disinfectant technology as well as antimicrobial fogging sanitizing and cleaning systems have been implemented and is used in all rooms, meeting areas, pool, bathrooms, and outdoor seating areas. UV light disinfection technology is utilized to treat high touch surfaces as well as guest key cards and menus. We've also put in place a UV light disinfection technology for the central heating and air conditioning system that covers our Restaurant Le Hatley, Restaurant Le Hatley's kitchen, our library and reception area.
HAND SANITIZER DISPENSERS
Hand sanitizing stations have been added around the property (indoor & outdoor) and the back of house. All employees and guests are required to sanitize hands immediately upon entering or reentering any of the Manor’s buildings.
HAND SANITIZERS IN GUESTROOMS
All guest rooms will have hand sanitizers for in room use.
HOUSEKEEPING SERVICES
Housekeepers remain available.
CONSTANT CLEANING AND SANITIZING THROUGHOUT THE PROPERTY
• Additional guest room sanitation and cleaning procedures have been implemented to cleanliness guidelines.
• Additional housekeepers have been added with the sole responsibility to constantly clean and sanitize high touch areas and public areas including but not limited to high traffic areas.
GUEST ROOMS
In room information binders as well as room and drink service menus have been converted to a digital format which can be viewed using one’s smart phone or tablet through the use of QR codes. Personal paper copies of these can also be delivered upon request.
FOOD & BEVERAGE
• Both our restaurants, Le Hatley and Le Tap Room are open and seating has been modified to follow the most recent social distancing rules.
• An extensive in-room dining menu is available to respond to the growing demand of “to-go” options. Items from this menu can be delivered to your guestroom door.
• Snack options and picnic baskets are also available for pre-order for you to take with you for an outdoor excursions or to enjoy on our vast lakeside property.
• All wine selections from Manoir Hovey’s 8500 bottle collection are available for room delivery and pick up.
Please note all procedures and adapted programming are subject to change based on guidance from Quebec Public Health, the Government of Canada and / or any other applicable governmental authorities.
