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A commitment to excellence

We aim to provide the highest standards of hospitality to our guests, to create life-enriching experiences and long-lasting memories. To this extent, Manoir Hovey offers in-house training and the promise to develop and enhance the skills and talents of its team members.

Relais & Châteaux is recognized for offering personalized service, and we believe this should apply to our team as well. New members are welcomed year-round in every department: restaurant, kitchen, housekeeping, reception and more. Are you ready for an exciting challenge in an environment conducive to professional and personal growth?

Join the family

Jason Stafford

Managing Director

Melissa Provencher

Director of Operations

Julia Brouillard

Director of Sales & Events

Roland Ménard

Executive Chef

Alexandre Vachon

Head Chef

Diana Zgodic

Gouvernante

Marc-André Blais

Concierge Clefs d'Or

Diane Mohaupt

Restaurant Manager

Jérôme Dubois

Head Sommelier

Warren Long

Maître d'Hôtel - Mixologiste

A career with Relais & Châteaux

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As part of my graduation year studying Hospitality Management, I did my internship at the Reception, where I then got hired. A year later I became Front Desk Assistant Manager, before my attention to details led me to the Sales department. Since 2013, I am the Sales & Events Manager

– Success stories, Julia Brouillard

I arrived as a server at Le Hatley Restaurant in 2004. Promoted the year after Chef-de-Rang, I then went to study sommellerie and returned in 2007 as Assistant Sommelier. Three years later, driven by my passion, I became Assistant Maître-d’/Sommelier and since 2012, Maître-d’/Sommelier.

– Success stories, Patrick Grieve

I started at the Reception in 2012 and thanks to my computer skills, I was able to assist in some marketing tasks.Working at Manoir Hovey has really allowed me to expand and diversify my knowledge!

– Success stories, Florian Gavinaitis

When I started at Le Hatley Restaurant in 2011, I would never have imagined that a few years later, I would go to California with Chef Francis Wolf to participate in a culinary event and work alongside legends like Michel Bras and Olivier Roellinger! In addition, I acquired new knowledge and discovered foraging, a new passion!

– Success stories, Pier-Olivier Denicourt

After an experience in service, Luc discovers his passion for cooking. He began his studies in Sherbrooke and quickly joined the team at Le Hatley Restaurant where he stayed and perfected his techniques for 2 years. He then joined Alain Labrie’s kitchen as a sous-chef before opening the Antidote Foodlab, which has since become one of Sherbrooke’s best restaurants!

– Success stories, Luc Vaillancourt

Room Division Manager

Manoir Hovey, a 5-star Relais & Châteaux located on the edge of North Hatley, directly on Lake Massawippi. Considered one of the most charming and romantic inns in Canada, Manoir Hovey offers an enchanting setting and 36 finely decorated rooms and suites, all-season activities and also welcomes events such as conferences and weddings. Manoir Hovey is looking for a dynamic individual to join its team.

You will be responsible for assisting the Rooms Division Manager in the tasks and management of the housekeeping department.

More specifically, your tasks will include:

  • Supervise, coordinate and verify the work of the housekeeping and laundry service employees
  • Delegate work tasks of the day in the morning and distribute the different work sections among the work team
  • Daily inspection of the rooms
  • Perform housekeeping of rooms, public areas and laundry facilities
  • Control the inventory of the housekeeping equipment and laundry
  • Supervision of housekeeping employees
  • Ensure constant follow-up with the technical department on all requests involving your departement
  • Evaluate customer satisfaction levels and monitor trends with a focus on continuous improvement
  • Ensure compliance with the hotel's standards and policies
  • Staff training

Desired Skills and Ability:

  • Leadership and comfort with decision making.
  • Sense of initiative, autonomy, planning and organization
  • Ability to motivate a work team
  • Good physical capacity
  • Ability to work under pressure
  • High observation skills to ensure compliance with established standards
  • Flexibility to respond adequately to different work situations

Requirements:

  • Training in Hotel Management or other relevant field is an asset
  • Experience in housekeeping and personnel management
  • Bilingual (French and English)

Type of employment:

Full time, permanent. Variable work schedule according to operational needs

Apply for position

Servers

DESCRIPTION

  • Organize and monitor his section
  • Take orders while considering the tastes and desires of customers
  • Billing and collection of bills 
  • Ability to learn and explain a menu
  • Provide accurate and efficient work
  • Know how to "sell" the chef's specialities

REQUIREMENTS

  • Good knowledge of Quebec cheeses
  • Good knowledge of wines, cocktails, scotch, and spirits
  • A passion for food & beverage 
  • Enjoy working in a team, having an easy and dynamic smile
  • Excellent professional presentation
  • Bilingual French/English required
  • Knowledge of the Master D system is an asset

Experience: 3 to 5 years in fine dining restaurants such as a Relais & Châteaux, 5 stars, Michelin-starred (Europe and United States), CAA/AAA 4 diamonds or more is an asset.

Apply for position

Receptionist

DESCRIPTION

Under the supervision of our Concierge / Front Desk Manager, the Receptionist is responsible for the following:

  • Welcoming guests upon their arrival, accompanying them to their room while providing basic information about the hotel and services.
  • Taking reservations over the phone and processing the ones arriving through the online reservation system accordingly.
  • Proceed to guests' departure and payment. Make sure their stay met their expectations.
  • Answer guests questions, over the phone or by email.
  • Provide a 5-star service in accordance to Relais & Châteaux standards at all time.

REQUIREMENTS

  • Excellent presentation and welcoming personality
  • Skills for customer service
  • Professional behavior and attitudes (able to work in team, to take initiative, courteous, honest, versatile, dynamic...)
  • Perfectly bilingual French and English. Additional language, a strong asset.
  • Ability to process monetary transactions.
  • Methodic, efficient and organized
  • Computer literate (Microsoft Office, Google Docs/Drive Gmail, etc.)
  • Experience in high-end hospitality, an asset
Apply for position

Dishwashers

DESCRIPTION

  • Clean pots, pans, utensils, and kitchen equipment.
  • Place clean dishes in the appropriate place.
  • Handle dishes with care to avoid loss.
  • Keep the kitchen clean: floors, walls, vent hood, stoves, cold rooms, fridges, pantry and shelves.
  • Respect the company's clothing regulations and enjoys working in a neat and organized work environment.
  • Perform any other tasks assigned by his immediate supervisor.

REQUIREMENTS

  • Strong Organizational skills
  • Willingness to work as a team
  • Able to physically complete the different tasks
  • Tolerance to stress
Apply for position

Housekeeping

DESCRIPTION

  • Work with the housekeeping team to ensure high standards of cleanliness, hygiene and tidiness in all rooms and public areas.
  • Prepare the cleaning equipment required for the area assigned
  • clean the bathroom and bedroom (change bedding and make beds, dust furniture and vacuum carpets, rugs, curtains, and upholstered furniture, disinfect and clean sanitary facilities and floors, empty garbage, check the condition of furniture and equipment, refill reception and hygiene products...)
  • report irregularities relating to the condition of the rooms
  • Maintain cleanliness of public areas (corridors, halls, stairs, bathrooms, library, exercise room...)

REQUIREMENTS

  • Autonomous and organizational in his/her work
  • Willingness to work as a team
  • Interpersonal skills, and ability to communicate clearly and politely with clients (knowledge of English is an asset)
  • Able to physically complete the different housekeeping tasks
  • Follow and respect hotel standards and guidelines
  • Experience in a similar position is an asset
Apply for position

Barman

 DESCRIPTION

  • Participate in the creation of the cocktail menu
  • Takes orders from customers and waiters, and serves food and/or beverages
  • Prepares and serves alcoholic and non-alcoholic beverages directly to customers
  • Ensures the cleanliness of his workplace
  • Ensures inventory management.

REQUIREMENTS

  • Good knowledge of wines, cocktails, scotch, and spirits
  • A passion for food & beverage 
  • Enjoy working in a team, having an easy and dynamic smile
  • Excellent professional presentation
  • Bilingual French/English required
  • Knowledge of the Master D system is an asset
Apply for position

Bellhop

DESCRIPTION

  • Greet guests upon arrival.
  • Carry guests' suitcases to their rooms.
  • Park guest’s vehicles.
  • Provide relevant information on hotel services, local tourist attractions, restaurants, etc. and essential services outside the hotel.

REQUIREMENTS

  • Excellent presentation and welcoming personality.
  • Skills for customer service.
  • Professional behavior and attitudes (able to work in team, to take initiative, courteous, honest, versatile, dynamic...)
  • Perfectly bilingual French and English. Additional language, a strong asset.
  • Good physical form.
  • Methodic, efficient, and organized.
  • Computer literate (Microsoft Office, Google Docs/Drive Gmail, etc.).
  • Driver’s licence and ability to drive manual cars.
Apply for position

Cooks

DESCRIPTION

  • Prepares, completes the dishes during the service and ensures the supply of food during the service
  • Disposes and garnishes food on plates or dishes
  • Controls the quality and freshness of the products.
  • Cleans his workplace and work instruments
  • Is responsible for compliance with the rules of hygiene
  • Avoid waste and losses of raw material
  • Meets environmental commitments

 

REQUIREMENTS

  • Very good knowledge of products, recipes, various cooking techniques
  • Very good knowledge of conservation techniques, implementation of cooking and presentation
  • Knowledge of French and English
  • Diploma in catering an asset
  • Gourmet kitchen experience an asset
Apply for position

Pool attendee

DESCRIPTION

  • Monitors activities in the pool area to ensure that guests are following all rules and regulations. Ensures all people in the pool area are hotel guests.
  • Performs daily maintenance of pools and pool areas such as, vacuuming, cleaning, and sweeping.
  • Organizes and cleans lakeside & watercrafts.
  • Ensures drink and food orders for customers.
  • Ensures that all required life safety equipment’s are available and in good condition.
  • Knowledge of emergency and life safety procedures and follows all key control procedures.
  • Always provides the highest quality of service to guests.

REQUIREMENTS

  • National lifeguard Certification
  • Bilingual French & English
  • Excellent presentation and welcoming personality
  • Skills for customer service
  • Professional behavior and attitudes (able to work in team, to take initiative, courteous, honest, versatile, dynamic...)
  • Ability to process monetary transactions.
  • Experience in high-end hospitality, an asset
Apply for position

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